The kitting problem
Global teams have been solving kitting the wrong way
The cost of a poorly managed welcome kit programme isn’t just the budget. It’s the time your HR and procurement teams spend coordinating it, the brand inconsistency across markets, and the shipments that arrive four weeks after day one.
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Everything ships from a single warehouse
Most kitting platforms have one production facility. Your new hires are in London, Toronto, and Munich. Every kit makes an international journey, with the shipping costs, transit times, and customs complexity that come with it.
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Kits that miss day one
Cross-continental shipping windows don't align with start dates. A kit ordered a week before a new hire joins in Frankfurt may still be in transit on day one. That's the expected outcome when production is 5,000 miles away.
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International freight costs on every single order
When every kit ships cross-border, freight and customs duties are built into every order. For a programme running across multiple countries, those costs compound significantly at scale.
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Bulk pre-orders to offset shipping costs
Centralised production makes on-demand ordering expensive. Most providers require bulk pre-orders to make the economics work, which means warehousing stock that may never reach the right person at the right time.
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Brand drift when local teams source their own
When the official kit takes two weeks to arrive from the US, regional HR teams start sourcing locally. Without approved suppliers at the local level, the result is branded merchandise that doesn't match your global standard.
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A carbon footprint that contradicts your sustainability commitments
Cross-continental shipping on every kit order adds up. For organisations with procurement sustainability targets, routing every welcome kit through a single warehouse is difficult to justify.
How it works
One platform. Every market. Every hire.
Ciloo handles the full welcome kit workflow, from approved product catalogue to local production and delivery, without requiring your team to manage a single supplier relationship.
Define your kit centrally
Your brand team configures the approved welcome kit (products, brand assets, print specifications) once in Ciloo. Every team in every country sees the same approved range, in their language and currency.
Set the trigger: manual, automated, or integrated
Kits can be ordered on demand by HR teams, triggered automatically via a welcome email and voucher sent to new employees, or connected to your HR system so a new hire record kicks off the order. Integrations with Workday and other HR platforms are in active development alongside Ciloo’s existing SSO, ERP, and DAM connections.
Ciloo routes production to the nearest qualified producer in the network
Each welcome kit is fulfilled by a verified producer in Ciloo’s network across the US, Canada, Europe, and the UK (with additional network expansion coming soon). Where local production is available, the kit is made and shipped domestically. No international freight. No customs clearance. Where a specific item requires cross-border fulfilment, we’re upfront about what that means for timing and cost.
Kit arrives on day one, or before
The new hire receives a branded welcome kit that matches your global standard, produced and shipped locally. Your brand team has full visibility into every order across every market, in a single dashboard.
What goes in the kit
Everything your new hire needs, produced locally and on demand.
Ciloo handles the full range of branded products that go into a welcome kit, produced through the local Ciloo network and delivered together. Your brand team defines what’s in the kit centrally; local teams order without needing to manage individual suppliers.
Notebooks
Onboarding guides
Pens & Writing Sets
Drinkware
Business Cards
Desk accessories
Bags & Backpacks
Welcome letters
Apparel & Workwear
Stickers
Why Ciloo
Four reasons global HR and procurement teams choose Ciloo
Production network
Local production across the US, Canada, Europe, and the UK
Ciloo routes each kit to the nearest qualified producer in the network. Where local production is available, that means domestic shipping, faster delivery, and no cross-border complexity. The network is expanding, with new markets added regularly.
Order flexibility
On-demand production, no bulk pre-orders required
Kits are produced when ordered. No requirement to pre-purchase in bulk, no warehouse to manage, and no dead stock when hiring slows or brand guidelines change. Order one kit or one hundred — the model works at any volume.
Cost efficiency
Domestic shipping costs a fraction of international freight
When a kit ships domestically instead of crossing a continent, the cost difference is significant. At scale, local production changes the economics of a welcome kit programme in ways that centralised kitting cannot match.
Brand control
Every kit matches your brand standard, without local sourcing risk
When kits arrive on time, local teams don't need to source their own. Centrally defined kit specifications mean every hire, in every market, receives the same approved product, without the brand drift that comes from regional workarounds.
Integrations
Connect to the systems your HR and marketing teams already use.
Ciloo already integrates with the most common enterprise identity, ERP, and DAM platforms. HR system integrations, including trigger-based kit ordering on new hire creation, are in active development.
Frequently Asked Questions
What teams ask us before getting started with kitting.
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What is Ciloo
Ciloo is a global software company that helps enterprise organizations manage their branded products, print materials, and internal e-commerce in one place. The platform simplifies ordering, payments, and production by connecting directly to a worldwide network of verified local producers. This approach reduces shipping distances, costs, and emissions while maintaining full brand control.
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Can Ciloo handle welcome kits in multiple countries at the same time?
Yes. That's the core model. Your brand team defines the kit centrally once; each local team orders on demand, with currency and language options, if required. Each order is routed to the nearest qualified producer in Ciloo's network, regardless of country. Where local production is available for the items in your kit, fulfilment happens close to the employee. For certain kit components, cross-border shipping may still apply — we're transparent about that during setup. View our production locations.
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What are the minimum order quantities for kitting?
Ciloo operates with lower minimum order quantities than most kitting providers. Exact MOQs depend on the specific products in your kit and the countries where you need the kits. Speak to us with your kit configuration and we'll give you a clear picture.
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Does Ciloo include print in the kit, or just branded merchandise?
Both. Ciloo covers the full product range: branded merchandise (notebooks, drinkware, apparel, bags, desk accessories) and print (business cards, welcome letters, onboarding booklets, flyers, stickers). Most kitting platforms handle one or the other. Ciloo handles both.
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Do we need to manage a warehouse to use Ciloo for kitting?
Not by default. Ciloo's model is on-demand local production. Kits are made and shipped when ordered, with no need to pre-stock inventory. For items that make more sense as pre-stocked (high-turnover printed guides, for example), Ciloo also supports warehousing. You choose the model that fits each product type, rather than being locked into one approach across your entire kit.
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Can the kit ordering be automated when an employee starts?
Ciloo supports several approaches to automation. HR teams can manually place orders through the platform, employees can be sent a voucher by email that brings them into a branded store to select and order their kit, or the process can be connected to HR system triggers. Direct integrations with platforms like Workday are in active development. Speak to us about your current HR stack, and we'll tell you what's available for your setup today.
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How does Ciloo handle brand consistency when different offices order their own kits?
Brand admins define the approved welcome kit products, assets, and specifications centrally. End users (whether an HR manager in Berlin or a franchisee in Chicago) can only order from within those approved parameters. Nothing ships without matching the brand settings your team has set up. Approval workflows can be added for additional oversight where needed.
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We already work with a print supplier we trust. Can we keep using them?
Generally, yes. Ciloo lets you bring your existing suppliers onto the platform. They join the Ciloo network and fulfil within their region, so you keep the supplier relationship and the quality you trust while gaining central oversight, brand control, and consolidated reporting.
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Is Ciloo a good fit if we only need kitting and not the broader platform?
Ciloo is a full branded products platform, so kitting sits within a wider offering that includes company stores, campaign materials, event merchandise, and more. That said, if kitting is your primary requirement, we're happy to talk through what a focused setup looks like. Some teams start with welcome kits and expand from there as the wider use case becomes clear.
Ready to see how Ciloo handles kitting?
Tell us about your welcome kit use case: the markets, the products, the trigger. We'll show you how it works in practice.
Talk to us about kittingResources for HR teams
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